Should I pull QuickBooks Online Customers into WooCommerce?

MyWorks Sync does allow you to pull certain QuickBooks Online data from QuickBooks Online to WooCommerce. The most popular data types this is intended for is Products and Inventory, allowing you to ease double entry by pulling products or inventory levels into WooCommerce instead of manually entering them.

A common question is in regards to pulling customers that already exist from QuickBooks Online into WooCommerce - if for example, the WooCommerce store is brand new, and the QuickBooks Online company has been around for a while already.

We currently do not support pulling QuickBooks Online customers into WooCommerce. The reason for this is due to customer flow. We don't recommend manually pulling QuickBooks Online customers into WooCommerce using our plugin for the following reasons:

  • The customer will need to have an email address already stored in QuickBooks Online. If this isn't the case, the customer wouldn't be able to be created in WooCommerce. We find that most clients don't store a customer email in QuickBooks Online.
  • If the customer is manually created in WooCommerce using our plugin, the customer won't have any knowledge of this, obviously. Hence, when they do eventually visit your site to place an order and register an account, they'll be notified they already have an existing account, although they have no knowledge of creating one. This causes confusion on the customer end as they try to log into their account and/or reset their password.
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