Items are stuck in queue - WP-Cron Issue

Summary

Some users have run into an issue where items are being stuck in the queue and not syncing over. Another characteristic of this issue is the queue timer resetting during a page reload. MyWorks uses WP-Cron to time out when the sync runs, so a discrepancy in how this is running could ultimately cause issues with items not syncing over.

Troubleshooting

  1. Download WP Control here.
  2. After activating the plugin, go to Tools > Cron Events.

If your queue is getting stuck because of a WP-Cron error, you will be able to see that here. Here are a couple of examples of what WP-Cron Issues could look like:

Resolution

We recommend sharing a screenshot of these WP-Cron events with your web developer or your website hosting support - they would be the correct parties to help resolve this and ensure WP-Cron is correctly running on your site, which in turn, would correctly process our sync queue.

Was this article helpful?
0 out of 0 found this helpful

Navigation