Items are stuck in queue - WP-Cron Issue

Summary

Are you seeing items stuck in the queue and not syncing in to QuickBooks Online using MyWorks Sync?

Another characteristic of this issue is the queue timer resetting during a page reload. MyWorks uses the built in WP-Cron scheduling system in Wordpress to power our queue sync, so if wp-cron is not running on your site, this may cause issues with activity not automatically syncing in to QuickBooks.

Have GoDaddy Managed Wordpress hosting? Read here how GoDaddy doesn't support wp-cron on these hosting plans.

Troubleshooting

1. Download WP Control here.
2. After activating the plugin, go to Tools > Cron Events.

If your queue is getting stuck because of a WP-Cron error, you will be able to see that here. Here are a couple of examples of what WP-Cron Issues could look like:

Resolution

We recommend sharing a screenshot of these WP-Cron events with your web developer or your website hosting support - they would be the correct parties to help resolve this and ensure WP-Cron is correctly running on your site, which in turn, would correctly process our sync queue.