Error Number 3060: There was an error when converting the quantity "1" in the field "item quantity". QuickBooks error message: You cannot set the quantity for items of this type.

Troubleshoot QuickBooks error message 3060

Written by the MyWorks Team

Updated at June 30th, 2023

Table of Contents

Are you seeing this error when syncing orders into QuickBooks Desktop using MyWorks Sync?

Error

Error Number:3060

Error: There was an error when converting the quantity "1" in the field "item quantity." QuickBooks error message: You cannot set the quantity for items of this type.

This error usually occurs when the WooCommerce order contains a coupon/discount and the Default Discount Product is incorrectly set in MyWorks Sync > Settings.

Troubleshooting Steps

  • Check your Default Discount Product in MyWorks Sync > Settings > Default. The setting should be set to a Non-Inventory or Other Charge type of item - not a Discount type. You can verify the type of item by checking your QuickBooks Item List.
  • If the error remains when re-pushing the order over, check MyWorks Sync > Map > Coupons to make sure an individual coupon code mapping is not incorrectly overriding this setting.