Error:5040: [System underload error., The database is overloaded. Please retry after 90 seconds.]

Are you seeing this error in the MyWorks Sync log when trying to sync an order to QuickBooks?

Error:

Export Order Error
Error:5040: [System underload error., The database is overloaded. Please retry after 90 seconds.]

Cause:

This error usually indicates that:

  1. Your tax settings in WP-Admin>MyWorks Sync>Settings>Tax are not correctly set, or,
  2. Your tax rates are not correctly or only partially mapped in WP-Admin>MyWorks Sync>Map> Tax Rate

Resolution:

  • You have a valid QuickBooks Non-Taxable rate set in WP-Admin>MyWorks Sync>Settings>Taxes. This is usually or Out of Scope or No VAT - but can vary based on your QuickBooks company. If this is set to Exempt, try changing to a different 0% rate.
  • Check that all the dropdowns in WP-Admin>MyWorks Sync>Map>Tax Rates are set, each tax rate in WooCommerce should be mapped to a corresponding tax rate in QuickBooks. If you have a 0% rate displaying here it needs to be mapped to a 0% rate as well.
  • Check out our documentation on mapping taxes here
  • Still having difficulty? Our support team would be happy to give you a hand, feel free to open a ticket and support will make sure this error is resolved and order sync is restored. 
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