Error: Product / Variation not mapped

Learn how to properly map products and variations in MyWorks - and ensure your products have unique names to support QuickBooks' requirement of unique names.

Written by the MyWorks Team

Updated at June 30th, 2023

Table of Contents

Are you receiving the below error when pushing products or variations to QuickBooks using MyWorks Sync?


Error: Product / Variation not mapped


This is simply caused if you're pushing a product or variation to QuickBooks that either:

  1. Already exists in QuickBooks,
  2. Has the exact same name as an existing QuickBooks product.

Because QuickBooks requires that all products in QuickBooks have a unique name, we're unable to push this product/variation again into QuickBooks.

If a product:

Simply rename the product in WooCommerce to ensure that it's unique, before pushing to QuickBooks - or if the product is already in QuickBooks as intended, visit MyWorks Sync > Map > Products to map it together. As a reminder, QuickBooks does have a 50 character limit for product names, so the first 50 characters of the name need to be unique.

If a variation:

Simply map your variation to the existing QuickBooks product on the MyWorks Sync > Map > Products > Variations page. This message indicates that a product with the same name as this variation is already in QuickBooks - so the variation doesn't need to be pushed to QuickBooks again.