MyWorks Sync makes handling refunds issued in Shopify easy to sync to QuickBooks Online!
When a refund is issued in Shopify, MyWorks will sync a separate transaction (a Refund Receipt) into QuickBooks. This will be include the line items refunded in Shopify and recorded to the QuickBooks Online Bank Account specified in MyWorks Sync > Settings > Payment Methods.
Syncing refunds automatically or manually
Refund syncing can be enabled within each payment method in your Shopify store by visiting MyWorks Sync > Settings > Payment Methods.
Once enabled, MyWorks will automatically sync new/future refunds issued in Shopify into QuickBooks.
Additionally, it's also possible to sync past refunds from Shopify into QuickBooks by visiting the MyWorks Sync > Push > Orders page. Pushing an order will also sync the refund for it, if it exists in Shopify.
Good to know
A refund whose payment failed in Shopify - the money never actually left - is not synced, so QuickBooks only records refunds that went through.
The Refund Receipt carries the same QuickBooks Class and Location the order received from your Class/Location Mapping tables in MyWorks Sync > Settings > Order (sales channel, Shopify location, customer segment and order tag). A refund already in QuickBooks is not rewritten, so a mapping changed later only reaches new refunds.
When a QuickBooks Bundle is refunded and the Shopify price differs from the bundle's component total, the refund receipt carries the same adjustment line as the order - see Using Bundled products in Shopify and/or QuickBooks Online.